At Relate Mid Surrey , we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it.
This privacy notice, along with our website terms and conditions and our cookies policy lets you know how we collect, use and keep your personal information safe. This Privacy Notice relates specifically to personal data that you provide to us through the www.relate-mid-surrey.org.uk website. There are hyperlinks contained within our website which link to other websites owned and operated by third parties. These third parties have their own privacy policies and we recommend that you consider those when using their websites. We do not accept any liability or responsibility in terms of the privacy and security practices of these third-party organisations and their websites
Separate confidentiality statements apply to our services including face-to-face and webcam counselling services, and direct services with children, young people and their families and mediation.
Our address is Relate Mid Surrey, 44c Church St, Reigate, RH 2 0AJ and our data protection number is
We are part of the National Relate Federation. Their address is Relate Ltd, Premier House, Carolina Court, Wisconsin Way, Doncaster, DN4 5RA. Their data protection registration number is: Z1642853. Full details of Relate’s notified purposes can be viewed at the website of the Information Commissioner’s Office www.ico.gov.uk
Relate Mid Surrey is registered under the Data Protection Act 1998 as a data controller with the number Z2006854 (which will be replaced by the General Data Protection Regulation (EU) 2016/679 from 25 May 2018). Full details of this listing can be seen on the Information Commissioner’s Office website. Our registered charity number is 1108239 and our company number is 2826600 (registered in England and Wales).
If you have any queries about our Privacy Notice, please get in touch with our data team:
By email: [email protected]
What information do we collect about you?
Information you give to us directly
We will collect and store information that you give us when you do the following things on our website(s):
- Support our work through a donation
- Fundraise on our behalf
Information you give to us indirectly
- We store data about your visits to our website, for example, your location data or IP address when you use our Find Your Nearest search engine.
- We store information about how you navigate our website, although this cannot be used to personally identify you.
- We may also collect and store your personal information if you interact with us on our social media channels: Facebook, Twitter and LinkedIn. This will depend on your own privacy settings on these individual channels, so make sure you check these first.
Depending on what you do on our website, we may collect and store the following types of personal information: name, email address, date of birth, mobile or telephone number, relationship status, gender, sexual orientation, financial details, credit/debit card information, details about your education and career.
Certain types of personal information are recognised by data protection law as being more ‘sensitive’. So things like sexual orientation, racial or ethnic origin, religious or political opinion, data concerning your health (mental or physical) or your sex life fall into this category.
Relate Mid Surrey will only collect sensitive information like this where it informs the provision of the service to you. Whenever we do this, we will state clearly at the time, why this information is required. We may also gather sensitive personal information if you choose to share your experiences with us for a case study, but we will only do this with your explicit consent.
If you’re a young person aged 13 or under
You must get the permission of your parent/guardian before providing Relate with any personal information.
How do we use your personal information?
We will use your personal information to do the following:
- Provide you with information, products or services you’ve requested or that we feel might be of interest to you.
- Process one-off or regular donations and to claim Gift Aid.
- Make our marketing campaigns more targeted and relevant to potential clients and donors; we will only send you marketing information if you have given us specific consent to do.
- Respond to direct requests where you contact us with a query – we will use your personal information to respond.
- Locate your (general position) using your IP address, so that if you use the ‘Find Your Nearest’ search engine, you are able to discover the Relate services nearest to you.
- Carry out general administrative tasks like dealing with complaints and feedback, essential record-keeping.
- Transact: we will use your personal information to take payments from you when processing orders and payments for goods and services.
- Keep you safe: in the event that we reasonably think you (or someone else) is at risk of serious harm or abuse.
- Conduct polls, surveys and market research: we may invite you to take part so that we can improve our website, services and/or strategic development.
- Monitoring and evaluation: we use your personal information to inform and develop our service delivery.
- Improve your experience of our website, so that we may offer you a more user-friendly navigation of our website.
- Process applications to work at Relate: for example, if you fill in an application form or send us your CV or send us information speculatively in respect of possible contract opportunities.
- Supporter profiling and analysis: we will use your personal information to help us better target communications, so that you are more likely to receive communications relevant to your interests.
For how long will we keep your personal information?
At Relate Mid Surrey , we are committed to retaining your personal information for no longer than necessary in relation to the purpose for which it was first collected. This is in line with guidance from the Information Commissioner’s Office. Relate may hold some types of data for up to seven years.
For example, in the case of financial transactions like donations and purchases, we will keep your personal information for as long as legally required in respect of tax or accounting purposes, which could be anything up to six years after a transaction has taken place.
Do you share my information with anyone else?
We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.
However, there are two very explicit ways in which your data might be shared:
- In the event that we use third party suppliers to help deliver our services, fundraising activities and campaigns. For example, we use Mailchimp to send out newsletters via email.
- Where we are legally bound to disclose your personal information, for example, to further criminal investigation or to keep you safe if we believe you (or someone else) is at risk of serious harm or abuse.
Keeping your personal information safe
We have both digital and operational safeguards to make sure your data is secure at Relate Mid Surrey. Access to information is reviewed on a regular basis and limited to those people who actually need to access it, and are assigned the permission to do so.
Relate Mid Surrey is PCI (Payment Card Industry) compliant and uses PCI compliant providers to collect this data on our behalf; we don’t store this data on our own systems.
There are, however, inherent risks to passing information over public networks and Relate cannot 100% guarantee the security of data handled in this way.
Relate Mid Surrey’s web servers is located in England.
Your rights and managing your own data
You have the right to request access to the personal information that Relate Mid Surrey stores and processes about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.
We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:
- The purposes of the collection, processing, use and storage of your personal data.
- The source(s) of the personal information, if it was not obtained from you.
- The categories of personal data stored about you.
- The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
- The envisaged period of storage for your personal data or the rationale for determining the storage period.
- The use of any automated decision-making and/or profiling
If you’d like to make a request relating to any of the rights above, please send a request by emailing [email protected]
Or if you prefer, you can make the request in writing to: Data Protection Officer, Relate Mid Surrey, 44 C Church St, Reigate, RH2 0AJ
How to make a complaint
If you’re unhappy with our response, you may then raise your concern directly with the Information Commissioner’s Office: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Alternatively, you can visit the ICO website.
Our Privacy Notice may change from time to time, so please check this page occasionally to see if we have included any updates or changes, and that you are happy with them.
Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner (in this case, Relate) to provide you with a smooth experience while you browse.
- Make our website work
- Collect anonymous data to gain insight into how visitors use our website
- Help us show advertisements about our services to those people who might be interested in them
- Allow you to share content with social networks like Twitter and Facebook.
Please read our cookies policy in full.